My Experience with ComCast Cable/Digital Voice

For quite some time I had been looking at switching my phone service to Vonage or Comcast Digital Voice. I already have my high speed internet and cable through Comcast. Whenever I make a change such as this I do a lot of research to make sure the decision I make will best suit my needs.
After doing much research on the internet I determine that Vonage has problems interfacing with computers that are set up on a wirless system. I have a wireless set up for my computer. I was told by Comcast that if I added another cable connection to the room my computer is in it would degragate the quality of the cable coming into the house. So therefore wireless.
Since I know that Vonage has a problem with the wirless interface because I have read it in postings all over the web, I call Comcast. I get what seems to be a very knowledgable lady on the phone. My first question is "If I go with Comcast Digital Voice will I have a problem with my wirless set-up?" Answer "Absolutely not it will not affect your wireless system in any way shape or form". I then ask a hundred other questions about the service just to make sure it was going to meet my needs. In closing I ask again if it would affect my wireless service again the answer was no.
So comcast comes and does the switch over. The technician was very knowlegable and very professional. I was very happy with the transaction.
Over the next couple days I notice my high speed internet is not very high speed anymore, as a matter of fact most of the time my internet browser will not even open. So I call Comcast Customer Service. The first question I ask is " Is it because of my wireless connection" The answer "NO". So we go through the process of checking this, checking that, resetting this, resetting that. Finally she says I need your phone number because I am going to reset the modum and it is going to make the phone go dead because I am taking on the Comcast Digital Voice Line. I say ok and give her my phone number. I never receive a call back. Ok I just spent over an hour on the phone for nothing the reset didn't work. So I call Comcast again, of course I get someone else who can not transfer me to the original person I was talking to, so we start over. Again the first question I ask is " Is it because of my wireless set-up" the answer is "NO". So we do this and we do that and we reset this and reset that. Finally I hear a change of tone and the gentleman says you are sending out 6 whatevers and only 2 are actually reaching the computer and that's why your internet is not working. So I say " Is it because of my wirless set-up and the answer "YES". The gentleman assures me Comcast can take care of the problem at no cost to me by installing their (Comcast) router. So I get transfered to Customer Service, I am on hold for a very long time and begin to wonder what's up. Well the not so very nice Customer Service representative comes on the phone and blurts out the gentleman I was talking to did not know what he was talking about and I was going to have to pay $8.00 a month to rent the router and also pay a $150.00 installation fee. I am usually a pretty calm person but her rudeness tipped me over the edge. I tried to remain calm as I told her I was not paying the installtion fee and they better do something to fix my problem. Of course there is nothing she can do, so I lost it I started screaming at her telling her it was their own people who lied to me and I wanted to speak to a manager. I was so outraged that as a consumer I ask all the right questions up front and because their people didn't know about their own products I was paying the price. So after a long time on hold the customer service agent came back on the telephone and said she had talked to a manager and they would do the installtion free plus give me the first 6 months of the modum router free. Ok I am a little calmer now. When can you do the installation? What two weeks from now? That would mean no internet for two weeks, can you imagine????? Needless to say I had to loose my temper again to get her to talk to the manager again to move my appointment up to the day after next.
So the big day comes and I get my new modum. The technician from Comcast is very knowledgable and professional. However he is at the house for about 4 hours, finally he says the problem is not only the router but the amount of current coming into the post out on the street. There is nothing he can do, Comcast will need to send a maintenance team out to fix the problem. Well after he leaves I check my internet and it is just as fast as it was before I got the digital voice installed so when the maintenance people don't show up I don't get too up-set. However my husband keeps complaining the high speed internet is not as fast as it is most places he goes so finally I call Comcast. Comcast says the first technician probably did not know what he was talking about so they will send another technician. So another Technician comes and guess what? The first technician did know what he was talking about it is a problem out on the street and maintenance will need to come to fix it.
So the maintenance guy comes and he has no idea what he is supposed to be fixing. He does something out on the street and says ok I don't know what I am suppose to fix but it is done.
Well I don't know what he did but my internet is no faster now than before he came.
This one I am going to live with. I am afraid if I pursue it the problem may get worse instead of better and it would probably end in a great waste of my time.. THis is but yet again another example of not getting what your paying for.